F.A.Q.s

Purchase information

How can I pay?

Payments are accepted via credit/debit cards, PayPal or wire transfer. For speed purposes we recommend cards or PayPal.

How can I place an order?

Upon finding the item you wish, click on the button “Add to cart” on the page Item Details in order to add it to your cart. By viewing the Shopping Cart page, you can see the list of items added. You may make as many changes as you wish, such as: change the amount of an item, or remove an item from your cart. If you wish to continue with your shopping, click on the button “Continue shopping”.

Once you have added all the items you wish to your shopping cart, you will be ready to place your order. You need to enter your personal details, choose payment method and once you have selected your payment method, click on “Place order”.

If you have any questions about your order, please contact our Customer Service.

Will I receive a proof of purchase?

Yes, upon finishing the shopping process, an email will be sent to the email address provided by you with a proof of purchase. Please keep this confirmation as proof of purchase.

Can I cancel or return my order?

Yes, you may cancel before shipping takes place and you may return it by following the instructions found under General Terms & Conditions on the website.

Is it safe to shop at balbertime.com?

Yes, absolutely, we have a secure payment gateway and carry out anti-fraud checks.

All purchases carried out on our website are 100% secure. BalBer takes payment security very seriously. Your bank details will be protected and encrypted by the most advanced technology, making it more secure to send your data to the secure server of banks than paying in a petrol station, restaurant, etc.

Your bank details will be sent to our server in an encrypted manner through an SSL protocol (Secure Socket Layer) and forwarded within a secure environment to our bank. We do not record that data at any time.

If you have any question regarding payment security over the internet, please contact our Customer Service.

Product information

Are straps interchangeable?

Yes, straps are interchangeable, you can do it yourself, for more information please check the section Instructions.

What is the meaning of Water resistant 3ATM?

Water resistant (three atmospheres).
We recommend you not to use your watch during long underwater activities.
Products with that rating are water resistant on an everyday use; perspiration, splashes, water steam, rain, moisture, etc.

Are products in stock?

Yes, they are all in stock. When a product runs out, an alert will be triggered allowing you to choose another item available.

How do I know whether my watch is an authentic BalBer?

All products bought on balbertime.com and on authorized sales locations have the brand warranty. If you have any questions, please contact our Customer Service.

Shipments

Do you ship overseas?

Yes, we ship globally via a courier company. Shipping rates and times vary according to region. For more information please check the Shipping section.

How much do the shipments cost and how long does it take to arrive?

SPAIN/PORTUGAL 6€ 2-4 Days
CANARIAS/ BALEARES/ CEUTA/MELILLA + 10€ 2-4 Days
EUROPE 10€ 3-5 Days
EEUU /CANADA 10€ 4-7 Days
REST OF THE WORLD 20€ Depends on the country

Will I receive an alert when my order has been shipped?

Yes, once your order has been shipped by us you will receive a mail confirming shipping.

What should I do if my order is not delivered?

If after the estimated delivery time your parcel has not been delivered, please contact us through our Customer Service.